In today’s market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how our we process our orders.
PROGRESSIVE PAYMENT ORDER PROCESS
1. 50% deposit on all orders
2. 25% of invoice total at time we have a week locked in for your delivery.
(Est. 2-3 weeks prior to delivery)
3. Final payment balance for furniture received, paid on day of delivery.
4. Installation fee to be paid upon completion of install.*
Custom installs are a process & often take more than 1 day to complete.
FINALIZING DETAILS ON YOUR RENDERING
Look over your rendering carefully before giving a final approval for the build. Any changes or modifications made after the final approved rendering (via email/text/in person) may result in additional charges & will be billed/invoiced to client. If client wishes to add or modify their order after production, additional charges will be billed/invoiced.
Custom finishing 3 samples included- pick up in store or S/H charges will be billed to client.
(Additional custom finish request $25 per sample)
Allow 10% color variance on any final product.
We guarantee the quality of our product-see our showroom for examples of our workmanship.
All custom orders are final sale items.
We will always do our best to meet the ETA. quoted when you place your order.
Deposits Are Non-Refundable.
Orders pre-production: 20% of sub-total forfeited & 30% 1yr. credit in store.
Orders with material purchased and/or production has started, the full deposit and/or payments will be forfeited.
Our terms can also be viewed on our invoice.
Cost of the binding arbitration proceedings & any proceeding in court to confirm or to vacate any arbitration award, including, w/out limitation, reasonable attorneys' fees will be borne by the unsuccessful party-determined by the arbitrator.
Please don’t hesitate to contact us if you have any questions!